Was That REALLY Necessary?

I'm watching the news, and the story of the burst water main in Massachusetts played on our local newscast. The keystone of the story was a recording of some poor woman freaking out while she pleaded with 911 to come rescue her. She was screaming and crying as the water began to push her car. Her panic was understandable, to be sure. But I don't understand why it was needed to tell the story. The video of a street turned into a raging torrent while people struggled to control their cars made it pretty clear that they were in a difficult, and likely very frightening situation. A desperate 911 call seemed like overkill.

(And I don't know why they needed to transcribe part of the call in the AP article, either, for that matter.)