Can't Buy Me Love

Given the fact that part of the reason why SpaceX wants to build data centers in space is that they understand that many communities find living near ones on Earth sucks, the idea that opposition is the result of a foreign influence campaign by Chinese interests seems to be a bit misguided.

Look, I get it, there's the promise of money to be made from ubiquitous automation, and boosters of technology have long held that the general public is simply too ignorant for their concerns to be allowed to slow progress.

But there's a reason why there are individuals who aren't going for: "This will be great for everyone; just trust us," and that's because time and again, promised benefits haven't arrived (or, perhaps more accurately, haven't been shared), and rather than supporters of technology taking the responsibility to make those who bore the costs whole, fingers were pointed until the whole thing blew over.

If LLMs were going to be such moneymakers, why did Meta and Anthropic feel the need to pirate books to train their systems, rather than just paying for them? I think that there are more causes to be suspicious of generative automation firms than their supporters may be willing to cop to.

The fact of the matter is that "Big Business" are not considered trustworthy by many members of the general public, and "Big Business" hasn't done a whole lot over the years to change that. Generally speaking, it's rare that someone supports something where they bear the costs, but the benefits go to someone else.

All of that said, I think that it's more than "the rich" and "tech moguls" who think (or want to think) they smell a rat. There's a reason why the term "Luddite," is more of a pejorative today than it was originally. When groups of people are pitted against one another, it's common for one or both sides to not only believe they deserve to win, but to see the opposition to them as illegitimate. And a lot of people have hitched their wagons to the generative automation star. It's not only the well-off among them who might resent pushback.

Consolation

 Microsoft's Brad Smith made a blog post today about responding to concerns, especially from young people, about generative automation and the possible impacts on employment.

It's a very cromulent bit of corporation-speak, designed to convey to readers that Microsoft isn't so wealthy, powerful or distant that it doesn't care about people's worries concerning technology. And Mr. Smith is willing to say some things that other corporate executives have been less willing to; he notes that there has been "corporate pressure to reduce headcount to help pay for AI’s enormous capital expenditures," rather than pretending that job cuts were the result of generative automation being able to do the work better. I think I still fault him for making this admission only after that reality had become public knowledge, but honesty is honesty.

But as I read it, I kept being drawn back to the Copilot Super Bowl ad (since removed from YouTube) that aired in 2024. For all that Mr. Smith says that the goal of generative automation is to help people do better work, rather than replace them, the promise of that initial advertisement was that people could be "soloprenuers" by letting Copilot do the things they would hire other people to do. And I said at the time: "If one's fear is that technology will drive isolation, or that AI will render one's skills obsolete, the message of this commercial is not reassuring." I would liked to have seen Mr. Smith acknowledge that there are people who are afraid because Microsoft's messaging gave them reason to be afraid.

Mr. Smith notes that in their book Open to Work: How to Get Ahead in the Age of AI, Ryan Roslansky and Aneesh Raman note five "soft skills that are uniquely human," namely: curiosity, creativity, compassion, communications, and courage. Which is all fine and good. But these are not traits that are in short supply. If the majority of people thought that the demand for these skills were high enough to keep the job market afloat, there wouldn't be so much worry about a jobpocalypse on the horizon.

If widespread adoption of generative automation by businesses is inevitable, and the jobs shed to free up budget for capital expenditures aren't coming back, the technology is going to have to create demand for human labor somewhere else. And "human observation and insight" aren't going to be that demand unless, somehow, the percentage of returns going to labor increases markedly, such that demand for automation-produced goods and services really skyrockets. And that's not a prediction that technology industry analysts seem to be making at this point.

To the degree that progress can be described as a process of creative destruction, I suspect that the public at large is better off when creativity drives destruction, rather than destruction demanding sudden creativity. But the public at large isn't calling the shots. It's the investor class, in search of returns on their investments. And as a high-ranking executive at a publicly-traded company, it's not difficult to tell which of those groups Mr. Smith is more immediately answerable to. And so I wonder about the motivation of this post, from a public relations standpoint. Is this honestly what the leadership of the company is thinking, or is it being conciliatory in an attempt to head off anger that may impact profitability and investor confidence?

Early

I was at Costco this weekend, and noticed that a giant skeleton decoration was already up and on sale. While June seems pretty early for Halloween decorations to be on store shelves, it's something of a necessity if things are both going to be sold, but not in the way of the earlier and earlier start to the Christmas shopping season.

Personally, not being a big Christmas person, I'm not a fan of the longer and longer time that's being devoted to it. But I get it from the point of view of retailers. To the degree that Christmas shopping can be chalked up to impulse buys, it makes sense that stores that have items out first are going to capture sales. And this sets up something of a race to have things out early. And that pushes other seasonal items, like Halloween, earlier in the year.

We'll see if Halloween decorations are on the shelves in May next year, or if the march of the start of the Christmas season takes a year or two to catch its breath.
 

Numbered

I was watching a video by Hank Green, where he was announcing his new podcast, "Humans," and one of the points he was making was that to people who create media for the internet, whether that's YouTube videos, podcasts or what-have-you, they tend to see their audience in terms of numbers, rather than as individuals. Mr. Green said that he spends time in the comments of his videos specifically to interact with people as, well, people.

After that, I watched a short by a guy named "blumineck," in which he related the story of how he was fooled into making an outraged response video to someone appearing to be unsafe with a heavy bow, and had nearly posted it before he realized he'd fallen for a hoax. His takeaway from that was to always verify things, especially those that make one angry, before responding.

Which it pretty common advice about dealing with things on the Internet. I first encountered it well more than a decade ago.

But it occurs to me that between Mr. Green and blumineck, there may be a more general lesson there. And that is: "To many people on the Internet, you're simply a number."

When I posted a "fraudspotting" post on LinkedIn that gained enough traction to top 50,000 "impressions," LinkedIn didn't congratulate me on informing people, or potentially sparing a person whose profile had been copied from reputational damage. Rather they took note of the numbers, and encouraged me to post more in an attempt to keep those numbers rising.

Hank Green had pointed out in his video that for YouTube creators, their interests are somewhat aligned with those to YouTube (Alphabet) itself. YouTube's goal is to increase the number of people who watch videos on the website, and the amount of time that they watch. And to the degree that YouTube rewards more views with more money, a creator can share that goal.

But the goal of making numbers go up can lead to situations in which someone pretends to injure themselves to drive sharing of their video. It can lead to making inflammatory claims for the sake of responses. Or simply a raft of things that all come across as roughly the same as people copy what they have seen others be successful at, in a hope of driving the same numbers.

It's a different mindset than one would have for dealing with a live audience. And keeping that in mind makes the Internet more intelligible. 

Fanrage

I don't know if people understand how much the fandom of something or someone can come to feel valued and respected by the idea that whatever it is exists for them and them specifically. Telling fans to chill out or calm down in the face of changes to the object of their feelings is to tell them that the needs the fandom fulfills are, in fact, trivial.

And, to be sure, to many people, they are. For me, whether or not a character in a movie adaptation is faithful to some original portrayal of them is completely unimportant. But that can also be said for a lot of things that people find important... Importance is, after all, a subjective determination.

So I think that discounting people's emotional attachments may be something done too often in haste.